Answers about treatments, bookings, payments, delivery and returns.
Where are you located and what are your hours?
We’re based in Bedfordview, South Africa. Standard hours are weekdays and selected Saturdays. For current availability, please see our contact page or get in touch.
How do I book an appointment?
Use the contact page to request a booking. We’ll confirm times and any prep instructions with you.
What payment methods do you accept online?
We accept secure online payments via PayFast on the website. In-clinic payment options can be confirmed when you book.
Do you offer nationwide delivery?
Yes, we deliver across South Africa. Standard delivery typically takes 2–5 working days after dispatch; tracking details are provided once shipped.
What is your return policy for products?
For hygiene reasons, we can accept unopened, unused products in original packaging within 7 days of delivery. Email info@frenchclinic.co.za for assistance.
Can at‑home products be combined with in‑clinic treatments?
Yes—many clients pair at‑home care with in‑clinic treatments. If you’re unsure, ask us for personalised guidance.
I have sensitive skin. Any precautions?
Always follow label directions and patch‑test first. Avoid eyes and broken/irritated skin. Discontinue use and seek advice from a healthcare professional if irritation persists.
